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How to Set Up DKIM for Oracle RightNow?
DomainKeys Identified Mail (DKIM) is a method for email senders to digitally sign email messages in a way that can be verified by email receivers. This allows receivers to verify that the message truly came from the sender, and has not been tampered with. DKIM is intended to address some of the flaws in the existing email system, such as spoofing, phishing, and message tampering.
Steps to Configure DKIM for Oracle RightNow
- You must submit a service request asking Oracle RightNow for DKIM signing in order to enable DKIM for your emails. Name the domain of the email address you wish DKIM enabled for.
- You will receive a public-private key pair from Oracle as well as a special selector that can be used to sign emails. These keys and selectors were created in a way that makes them compatible with BIND DNS servers.
- Along with your selector, the DKIM record has to be added to your DNS. Please contact your DNS provider if your provider employs a different DNS infrastructure than BIND with relation to this.
- You can paste the hostname and value in the appropriate boxes after setting your TTL to 1 hour and saving your entry.
- once revised, Oracle will inspect to see if your DNS has been properly updated.
You can use Skysnag’s free DKIM Checker to check the health of your DKIM record here
Enable DMARC for your domains to protect against spoofing. Sign up for a free trial today!
For more information on Oracle RightNow DKIM setup, you can refer to their reference documentation