DomainKeys Identified Mail (DKIM) is a method for email senders to digitally sign email messages in a way that can be verified by email receivers. This allows receivers to verify that the message truly came from the sender, and has not been tampered with. DKIM is intended to address some of the flaws in the existing email system, such as spoofing, phishing, and message tampering.
When sending emails, Intercom uses its address as the default outbound address. This is the same address that appears in your mails’ “From:” field. However, you may modify this to set up your emails to be sent from a custom domain and display your company name in place of the default. Let’s understand how.
How to Configure your custom domain on Intercom
Using a custom domain, Intercom users can send emails by following the steps:
Go to App Settings > Outbound > Addresses & domains
Click on “Add a custom address“
Simply insert your name and email address.
Select “Confirm.”
How to use DKIM for Intercom to Verify Your Domain
When DKIM email authentication is not used, your custom domain on Intercom appears as follows:
How to Configure DKIM on Intercom
Access your Intercom account.
Open the app’s settings
Go to the Email addresses & domains page.
You may discover 2 CNAME records produced by Intercom on this page.
The DNS records should be copied and pasted.
Allocate time for your DNS to process the adjustments. Re-login to Intercom and select the “Verify Authentication.”
Skysnag helps busy engineers enforce DMARC, responds to any misconfigurations for SPF or DKIM which increases email deliverability, and eliminates email spoofing and identity impersonation.
